html {
  margin: 0;
  padding: 0;
}

body {
  margin: 0;
  font-size: 16px;
  line-height: 1.231;
  padding: 0;
  min-width: 380px;
  font-family: "Roboto", Arial, Helvetica, sans-serif;
}

body,
input,
select,
textarea {
  color: #000;
}

b,
strong {
  font-weight: bold;
}

blockquote {
  margin: 1em 40px;
}

hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}

small {
  font-size: 85%;
}

ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}

img {
  border: 0;
  vertical-align: middle;
}

form {
  margin: 0;
}

fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}

label {
  cursor: pointer;
}

input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}

input {
  line-height: normal;
  *overflow: visible;
}

table input {
  *overflow: auto;
}

input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}

input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}

table {
  border-collapse: collapse;
  border-spacing: 0;
}

th,
td {
  vertical-align: top;
}

th {
  text-align: left;
  font-weight: normal;
}

h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}


/* Typography */

a,
.link {
  color: #0072bc;
  text-decoration: none;
  display: inline;
  margin-bottom: 1px;
}

a:hover,
.link:hover {
  border-bottom: 1px dotted #0072bc;
  margin-bottom: 0;
  cursor: pointer;
}

h1 {
  color: #00AEEF;
  font-weight: normal;
  font-size: 20px;
}

h3 {
  font-size: 16px;
}

h2,
.subject {
  font-size: 16px;
  color: black;
}


/* Helpers */

.centered {
  text-align: center;
}

.clear {
  clear: both;
  /*! height: 1px; */
  visibility: none;
}

.hidden {
  display: none;
}

.faded {
  color: #666;
}


/* Pagination */

#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}

#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}

#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}

#pagination li a:hover {
  color: #ff0084;
}

#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}

#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}

#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}


/* Alerts & Notices */

#msg_notice {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #0a0;
  background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0;
}

#msg_warning,
.warning-banner {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #f26522;
  background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd;
}

#msg_error {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #a00;
  background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
}

#msg_info {
  margin: 0;
  padding: 5px;
  margin-bottom: 10px;
  color: #3a87ad;
  border: 1px solid #bce8f1;
  background-color: #d9edf7;
}

.warning {
  background: #ffc;
  font-style: italic;
}

.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}

.error {
  color: #f00;
}

.error input {
  border: 1px solid #f00;
}

.button,
.button:visited {
  background: #222;
  border: none;
  display: inline-block;
  font-size: 16px;
  padding: 4px 16px 4px 16px;
  max-width: 220px;
  text-align: center;
  color: #fff;
  text-decoration: none;
  border-radius: 5px;
  -moz-border-radius: 5px;
  -webkit-border-radius: 5px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  text-shadow: 0 -1px 1px rgba(0, 0, 0, 0.25);
  border-bottom: 1px solid rgba(0, 0, 0, 0.25);
  position: relative;
  cursor: pointer;
}

.button:hover {
  background-color: #111;
  color: #fff;
}

.button:active {
  top: 1px;
  box-shadow: none;
  -moz-box-shadow: none;
  -webkit-box-shadow: none;
}

.button,
.button:visited,
.green.button,
.green.button:visited {
  background-color: #91bd09;
}

.green.button:hover {
  background-color: #749a02;
}

.blue.button,
.blue.button:visited {
  background-color: #00AEEF;
}

.blue.button:hover {
  background-color: #0299d2;
}

#container {
  position: relative;
}

#header {
  position: relative;
  overflow: auto;
  background: rgb(255, 254, 254);
  background: linear-gradient(143deg, rgba(255, 254, 254, 1) 0%, rgba(224, 224, 224, 1) 100%);
}

#logo {
  display: block;
  height: 4rem;
  max-width: 100%;
}

#header #logo img {
  height: 100%;
  width: auto;
  max-width: 100%;
  vertical-align: middle;
}

.valign-helper {
  display: none;
}

#header .pull-right {
  padding: 1rem 1rem 0 0;
}

#header p {
  padding: 0;
  margin: 0;
}


/* Navigation under header */

#nav {
  position: relative;
  background-color: #111;
  margin: 0
}

#nav li {
  margin: 0;
  padding: 0;
  list-style: none;
  display: inline-block;
}

#nav li a {
  display: block;
  line-height: 2.5rem;
  text-align: center;
  padding: 0 0.5rem;
  color: #F3F3F3;
}

#nav li a:hover {
  text-decoration: underline;
}

#nav li a.active {
  color: #FFF;
  background-color: #444;
  text-decoration: none;
  pointer-events: none;
}



/* Main content */

#content {
  position: relative;
  background-color: #FFF;
  padding: 1rem;
  min-height: 350px;
}


/* Footer */

#footer {
  position: relative;
  background-color: #111;
  text-align: center;
  font-size: 0.8rem;
  color: #F4F4F4;
}

#footer a {
  color: #333;
}

#footer p {
  padding: 1rem;
  margin: 0;
}

#footer #poweredBy {
  display: block;
  width: 126px;
  height: 23px;
  outline: none;
  margin: 0 auto;
  padding: 0 0 1rem 0;
  text-indent: -999rem;
  background-color: #FFF;
  background: url('../images/poweredby.png') top left no-repeat;
  background-size: auto 20px;
}

#landing_page #new_ticket {
  margin-top: 40px;
  background: url('../images/new_ticket_icon.png') top left no-repeat;
}

#landing_page #new_ticket,
#landing_page #check_status {
  width: 295px;
  padding-left: 75px;
}

#landing_page #check_status {
  margin-top: 40px;
  background: url('../images/check_status_icon.png') top left no-repeat;
}

#landing_page h1,
#landing_page h2,
#landing_page h3 {
  margin-bottom: 10px;
}


/* Landing page FAQ not yet implemented. */

#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}

#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}

#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}

#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}

#faq ol li a:hover {
  background-color: #e9f5ff;
}

#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}

#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}

#kb>li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
}

#kb>li h4 span {
  color: #666;
}

#kb>li h4 a {
  font-size: 14px;
}

#kb>li>i {
  display: block;
  width: 32px;
  height: 32px;
  float: left;
  margin-right: 6px;
  background: url(../images/kb_large_folder.png) top left no-repeat;
}

.featured-category {
  margin-top: 10px;
  width: 49.7%;
  display: inline-block;
  box-sizing: border-box;
  vertical-align: top;
}

.category-name {
  display: inline-block;
  font-weight: 400;
  font-size: 120%;
}

.featured-category i {
  color: rgba(0, 174, 239, 0.8);
  text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
  display: inline-block;
  vertical-align: middle;
}

.article-headline {
  margin-left: 34px;
}

.rtl .article-headline {
  margin-left: 0;
  margin-right: 34px;
}

.article-teaser {
  font-size: 90%;
  line-height: 1.5em;
  height: 3em;
  overflow: hidden;
}

.article-title {
  font-weight: 500;
}

.faq-content .article-title {
  font-size: 17pt;
  margin-top: 15px;
}

#kb-search {
  padding: 10px 0;
  overflow: hidden;
}

#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}

#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}

#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}

#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}

#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}

#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}

#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}

#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}

#ticketForm div label,
#clientLogin div label {
  display: block;
}

label.required,
span.required {
  font-weight: bold;
}

#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}

#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 100% !important;
  border: 1px solid #aaa;
  background: #fff;
  display: block;
}

#ticketForm div input[type=file],
#clientLogin div input[type=file] {
  border: 0;
}

#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}

#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}

#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}

#ticketForm>table {
  width: 100%;
}

@media(max-width: 600px) {
  #ticketForm>table tbody:first-child {
    display: none;
  }
}

#ticketForm input[type="text"] {
  width: calc(100% - 14px);
}

#ticketForm>table td {
  width: 160px;
}

#ticketForm>table td+td {
  width: auto;
}

#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}

#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}

#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}

#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}

#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}

#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}

#ticketTable th {
  padding-left: 3px;
  font-weight: normal;
  text-align: left;
}

#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}

#clientLogin {
  display: block;
  margin-top: 1rem;
  padding: 1rem;
  border: 1px solid #ccc;
  border-radius: 5px;
  box-shadow: inset 0 1px 2px rgba(0, 0, 0, 0.3);
  background: #f6f6f6;
}

@media (min-width:540px) {
  #clientLogin {
    background: url('../images/lock.png?1319655200') 95% 50% no-repeat #f6f6f6;
  }
}

#clientLogin .instructions {
  display: table-cell;
  padding-left: 2em;
  padding-right: 90px;
}

.rtl #clientLogin .instructions {
  padding-left: 0;
  padding-right: 0;
  padding-right: 2em;
  padding-left: 90px;
}

#clientLogin p {
  clear: both;
}

#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
}

#clientLogin #email,
#clientLogin #ticketno {
  margin-right: 0;
}

#clientLogin input[type=text],
#clientLogin input[type=password] {
  padding: 5px;
  border-radius: 4px;
  margin-bottom: 15px;
}

#clientLogin input[type=submit] {
  padding: 3px 10px;
  border-radius: 4px;
}

#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}

#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0, 0, 0, 0.1);
}

#reply>table {
  width: auto;
}

#reply table td {
  vertical-align: top;
}

#reply textarea {
  width: 628px !important;
}

#reply input[type=text],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}


/* Ticket icons */

.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}

.Icon.Ticket {
  background-image: url('../images/icons/ticket.gif');
}

.Icon.webTicket {
  background-image: url('../images/icons/ticket_source_web.gif');
}

.Icon.emailTicket {
  background-image: url('../images/icons/ticket_source_email.gif');
}

.Icon.phoneTicket {
  background-image: url('../images/icons/ticket_source_phone.gif');
}

.Icon.otherTicket,
.Icon.apiTicket {
  background-image: url('../images/icons/ticket_source_other.gif');
}

.Icon.attachment {
  background-image: url('../images/icons/attachment.gif');
}

.Icon.file {
  background-image: url('../images/icons/attachment.gif');
}

.Icon.refresh {
  background-image: url('../images/icons/refresh.gif');
}

.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}

#ticketSearchForm {
  overflow-y: auto;
  overflow-x: hidden;
}

#ticketSearchForm input[name="keywords"] {
  max-width: 80%;
}

@media (max-width:980px) {
  #ticketSearchForm .pull-right {
    display: block;
    float: none;
    margin-top: 1rem;
  }
}

#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
  width: 100%;
  box-sizing: border-box;
  margin-bottom: 1rem;
}

#ticketTable caption {
  padding: 1rem;
  text-align: left;
  color: #fff;
  background: #111;
  border: none;
  border-bottom: none;
}

#ticketTable th {
  line-height: 3rem;
  background: #F6F6F6;
  font-size: 75%;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
  padding: 0 1rem;
}

#ticketTable th a {
  color: #000;
}

#ticketTable td {
  padding: 0.6rem;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}

@media (max-width:500px) {
  /* Hide the date column */
  #ticketTable th:nth-child(2),
  #ticketTable td:nth-child(2) {
    display: none;
  }
}

@media (max-width:600px) {
  /* Hide the ticket ID column */
  #ticketTable th:first-child,
  #ticketTable td:first-child {
    display: none;
  }
}

@media (max-width:780px) {
  /* Hide the department column */
  #ticketTable th:last-child,
  #ticketTable td:last-child {
    display: none;
  }
}

#ticketTable tr.alt td {
  background: #f9f9f9;
}

i.refresh {
  color: #0a0;
  font-size: 80%;
  vertical-align: middle;
}

.states small {
  font-size: 70%;
}

.active.state {
  font-weight: bold;
}

.search.well {
  padding: 1rem;
  background: rgb(240, 240, 240);
  margin-bottom: 1rem;
  border-radius: 0.3rem;
}

.infoTable {
  background: #F4FAFF;
}

.infoTable th {
  text-align: left;
  padding: 3px 8px;
}

.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height: 18px;
  margin-left: 5px;
}

.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}

.action-button a {
  color: #777;
  text-decoration: none;
}

table.padded {
  width: 100%;
}

table.padded tr>td,
table.padded tr>th {
  height: 20px;
  padding-bottom: 5px;
}

@media(max-width:700px) {
  table.padded input {
    width: calc(100% - 14px);
  }
}

.external-auth+.external-auth {
  margin-top: 4px;
}

a.external-sign-in {
  text-decoration: none;
}

.external-auth-box {
  vertical-align: middle;
  border-radius: 4px;
  border: 1px solid #777;
}

.external-auth-icon {
  display: inline-block;
  color: #333;
  width: 30px;
  padding: 5px 10px;
  border-right: 1px solid #ddd;
}

.external-auth-name {
  color: #333;
  width: 100px;
  padding: 5px 10px;
  line-height: 30px;
  font-size: 11pt;
}

img.sign-in-image {
  border: none;
  max-height: 40px;
  max-width: 200px;
  width: auto;
  height: auto;
}

.login-box {
  display: block;
  padding: 1rem;
  width: 100%;
  box-sizing: border-box;
}

.login-box+div {
  display: none !important;
  ;
}

.flush-right {
  text-align: right;
}

.flush-left {
  text-align: left;
}

.sidebar {
  display: block;
  float: none !important;
  text-align: center;
}

.sidebar .front-page-button {
  display: inline-block;
}

@media (min-width: 650px) {
  .sidebar {
    display: block;
    float: right !important;
    text-align: center;
  }
  .sidebar .front-page-button {
    display: block;
  }
}

.sidebar .content {
  padding: 10px;
  border: 1px solid #C8DDFA;
  background: #F7FBFE;
}

.sidebar .content:empty {
  display: none;
}

.sidebar section .header {
  font-weight: bold;
  margin-bottom: 0.3em;
}

.sidebar section+section {
  margin-top: 15px;
}

.search-form {
  padding-top: 12px;
}

.searchbar .search,
.search-form .search {
  display: inline-block;
  width: 400px;
  border-radius: 5px;
  border: 1px solid #ccc;
  padding: 5px 10px;
  box-shadow: inset 0 1px 1px rgba(0, 0, 0, .075);
}

.searchbar .search {
  width: 100%;
  box-sizing: border-box;
  margin-bottom: 10px;
}

.bleed {
  margin: 0 !important;
  padding: 0 !important;
}

.row {}

.span4 {
  display: inline-block;
  width: 29.5%;
  margin: 0 1%;
  vertical-align: top;
}

.span8 {
  display: inline-block;
  width: 66.0%;
  margin: 0 1%;
  vertical-align: top;
}

.truncate {
  display: inline-block;
  width: auto;
  max-width: 100%;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  vertical-align: bottom;
}

.image-hover a.action-button:hover,
.image-hover a.action-button {
  color: initial !important;
  text-decoration: none;
}

table.custom-data {
  margin-top: 10px;
}

table.custom-data th {
  width: 25%;
}

table.custom-data th {
  background-color: #F4FAFF;
  padding: 3px 8px;
}

table .headline,
table.custom-data .headline {
  border-bottom: 2px solid #ddd;
  border-bottom: 2px solid rgba(0, 0, 0, 0.15);
  font-weight: bold;
  background-color: white;
}

#ticketInfo {
  width: 100%;
}

#ticketInfo h1 {
  padding-bottom: 10px;
  margin-bottom: 5px;
  border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
}

#ticketInfo h1 small {
  font-weight: normal;
}

@media (max-width:750px) {
  #ticketInfo>tbody>tr>td:nth-child(2) {
    display: none;
  }
}

.thread-entry {
  margin-bottom: 15px;
}

.thread-entry.avatar {
  margin-left: 60px;
}

.thread-entry.response.avatar {
  margin-right: 60px;
  margin-left: 0;
}

.thread-entry>.avatar {
  margin-left: -60px;
  display: inline-block;
  width: 48px;
  height: auto;
  border-radius: 5px;
}

.thread-entry.response>.avatar {
  margin-left: initial;
  margin-right: -60px;
}

img.avatar {
  border-radius: inherit;
}

.avatar>img.avatar {
  width: 100%;
  height: auto;
}

.thread-entry .header {
  padding: 8px 0.9em;
  border: 1px solid #ccc;
  border-color: rgba(0, 0, 0, 0.2);
  border-radius: 5px 5px 0 0;
}

.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}

.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
  position: relative;
}

.thread-entry.response .header {
  background: #dddddd;
}

.thread-entry.avatar.response .header:after {
  border-left: 7px solid #dddddd;
  margin-right: 1px;
}

.thread-entry.message .header {
  background: #C3D9FF;
}

.thread-entry.avatar.message .header:before {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 8px solid #CCC;
}

.thread-entry.avatar.message .header:before {
  border-right-color: #9cadcc;
}

.thread-entry.avatar.message .header:after {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 7px solid #c3d9ff;
  margin-left: 1px;
}

.thread-entry .header .title {
  max-width: 500px;
  vertical-align: bottom;
  display: inline-block;
  margin-left: 15px;
}

.thread-entry .thread-body {
  border: 1px solid #ddd;
  border-top: none;
  border-bottom: 2px solid #aaa;
  border-radius: 0 0 5px 5px;
}

.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0, 0, 0, 0.2);
  border-radius: 0 0 6px 6px;
}

.thread-body .attachments .filesize {
  margin-left: 0.5em;
}

.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}

.thread-body .attachment-info {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
}

.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}

.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}

.label-bare {
  background-color: transparent;
  background-color: rgba(0, 0, 0, 0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}

.thread-event {
  padding: 0px 2px 15px;
  margin-left: 60px;
}

.type-icon {
  border-radius: 8px;
  background-color: #f4f4f4;
  padding: 4px 6px;
  margin-right: 5px;
  text-align: center;
  display: inline-block;
  font-size: 1.1em;
  border: 1px solid #eee;
  vertical-align: top;
}

.type-icon.dark {
  border-color: #666;
  background-color: #949494;
}

.thread-event img.avatar {
  vertical-align: middle;
  border-radius: 3px;
  width: auto;
  max-height: 24px;
  margin: -3px 3px 0;
}

.thread-event .description {
  margin-left: -30px;
  padding-top: 6px;
  padding-left: 30px;
  display: inline-block;
  width: 642px;
  width: calc(100% - 95px);
  line-height: 1.4em;
}

.thread-event .type-icon {
  position: relative;
}

.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}

.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}

.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}

#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0, 0, 0, 0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}

#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0, 0, 0, 0.1);
}

.freetext-files {
  padding: 10px;
  margin-top: 10px;
  border: 1px dotted #ddd;
  border-radius: 4px;
  background-color: #f5f5f5;
}

.freetext-files .file {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
  padding-top: 0.2em;
}

.freetext-files .title {
  font-weight: bold;
  margin-bottom: 0.3em;
  font-size: 1.1em;
}